Enterprise Social Bookmarking Behind the Firewall

Tonight while we watched NRL (Aussie National Rugby League) I shared the concepts of Enterprise Collaborative Bookmarking with my Significant Other who said they were having issues with finding info at work. 


He wanted to know what it meant in a sentence or two - so after digging thourgh my tagged Googlereader RSS items & Diigo / Delicious bookmarks - here's the reply  I emailed to him :

= Sharing (& tagging/categorising) bookmarks or favourites behind the firewall = ie like Delicious or Diigo behind the firewall

= search time saved by checking others' saved bookmarks = less reinventing the wheel

I dream of being able to really use Enterprise Social Bookmarking on Sharepoint (my org's still stuck at Sharepoint 2007) & Confluence (we've just upgraded so need to check on whether we've got the necessary plug-in !)

Now here's some more references :

• IBM
  • http://www.elsua.net/2010/09/01/the-business-case-for-enterprise-social-bookmarking-4-6-million-a-year-in-cost-savings/
    • IBM Case Study from one of L Lock Lee's colleagues Luis Suarez - IBM Spain
    • note - IBM has 34k wikis, 10k communities, 1M social bookmarks, 3M weekly searches for employee profiles - uses Lotus Connections Social Bookmarking ?
    • DogEar on IBM
      • http://www-01.ibm.com/software/lotus/products/connections/dogear.html
      • http://www.elsua.net/2009/09/08/openntf-bookmark-viewer-for-ibm-lotus-connections-dogear/
      • https://www-304.ibm.com/dogear/html?tag=roi&userid=2700000Q3G&lang=en&lang=en
      • http://semanticweb.com/social-tagging-and-the-enterprise-does-tagging-work-at-work_b10679
      • http://www.enterprise-bookmarking.net/downloads/Enterprise%20Bookmarking.pdf
      • http://domino.watson.ibm.com/cambridge/research.nsf/242252765710c19485256979004d289c/1c181ee5fbcf59fb852570fc0052ad75
  • from Fred Zimny - uses IBM
  • http://serve4impact.com/2009/06/15/as-social-tagging-works-on-the-personal-and-professional-level-does-it-work-at-work/ 
• older 2005 2006 & 2007  articles - including using IBM
  • http://queue.acm.org/detail.cfm?id=1105676 
  •  http://www.internetnews.com/ent-news/article.php/3655391
  • http://imbok.blogspot.com/2006/02/social-tagging-for-enterprise.html
• Atlassian Confluence 3.5 2011
  • http://confluence.atlassian.com/display/DOC/Working+with+Bookmarks
• from colleaguesof L Lock Lee & K Christian - Ross Dawson Matt Moore Bill Ives Samuel Driessen :
  •  http://rossdawsonblog.com/weblog/archives/2009/03/visualization_s.html
  • http://innotecture.files.wordpress.com/2010/02/j21_v024_olc_pt01_moore.pdf - positive &t critical review - longer article but worth a read
  • http://blog.contentmanagementconnection.com/Home/21885 - Oce
• a critical review from cms wire :
  • http://www.cmswire.com/cms/enterprise-20/social-tagging-and-the-enterprise-does-tagging-work-at-work-006834.php
• other products
  • links to lots of enterprise collaborative bookmarking tools
    • http://elearningtech.blogspot.com/2008/05/corporate-social-bookmarking-tools.html
    • http://en.wikipedia.org/wiki/Enterprise_bookmarking
  • Connectbeam
    • http://mikeg.typepad.com/perceptions/2009/02/avoid-profile-potpourri.html
    • http://www.fastforwardblog.com/2007/11/26/connectbeam-combining-social-bookmarking-and-social-networking/
  • Sharepoint 2007 add-on possibilities
    • http://blog.consejoinc.com/2009/08/social-networking-on-intranets-jakob.html
  • Sharepoint 2010 - mixed reviews - can do it - but not as good as users would like
    • http://technet.microsoft.com/en-us/library/ff608137.aspx
  • Jack Vinson -on Mitre & Scuttle
    • http://blog.jackvinson.com/archives/2008/09/19/social_bookmarking_in_the_enterprise_at_mitre.html
  • Jumper
    • http://www.jumpernetworks.com/

Social Intranets moving along in 2011 - helping us work smarter - not just harder

Lots of Social Media discussions on Intranets in May 2011. I found this timely as my org is  currently migrating our site Intranet to Sharepoint 2007 (no sign of Sharepoint 2010 just yet). And we're so busy as that migration includes our Communities of Practice (vintage 2000)  & also our Standard Operating Procedures aka SOP's in our  CMS (vintage 1990's). 

Since 1991, these SOP's have underpinned our 3rd party certifications for ISO 9001 - ISO 14001 - AS 4801 (aka AS18001 in USA) -  CE Mark & a plethora of other international certifications that we need to sell our products globally ... in the post GFC era we need ways to work smarter & not just harder ... so effective Intranets are crucial to improving our efficiency.

So no surprise I liked Chris Swan's earlier views on Intranets : Communication Portal or Employee Toolkit ?

And then to Intranets 2011 - Confererence Notes by Michael Sampson (aka @CollabGuy)

May 11 2011 Notes

• Evolving an Intranet Team as Intranet Evolves with Sharepoint - Hugh Coughlan CBA
• Intranet Features that Staff Love - Andrew Wright
• Three Success Stories from Using Yammer at DET - Karina Smith & Ellen Geraghty
• Change Management is Paramount - Matthew Clarke
• Ask an Executive - Chrissy Burns - Blake Dawson
• Global Intranet Strategies & Trends - Jane McConnell, Net Strategy/MC
• Welcome to Intranets 2011 - James Robertson, Step Two Designs

May 12 2011 Notes

• Strategies for Creating a Social Workplace with Your Intranet - James Dellow Headshift/Dachis Group
  • also see thoughts from James aka @chieftech on his preso - plus his Slideshare & from the Vault see his 2009 views on Intranets plus 2008 - on what content belongs where ?
    Sharing Ownership of Collaboration - Creating a Sharepoint Community at QUT - Natalie Ryan - QUT
• Designing a Governance Framework in the Real World - Damien Batisson, DEEWR
• Socializing Sharepoint - Daniel McPherson, Zenseas
• A Social Intranet - Two Years On - Melissa Hendry REA Group
• What Makes an Essential Intranet ? - James Robertson - Step Two Designs

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Coincidentally Dion Hinchcliffe has written an interesting article on "re-furbing" intranets - there's heavy use of the "social" word - and worth a read - also have a look at James Dellow's post on Dion Hinchcliffe's ideas - more by James. Dion Hinchcliffe takes it even further in another article about data mining what an org knows : "the connections between people and the information they share" - still seems a mammoth undertaking to do this in the burgeoning explosion of data aka Big Data ? He's on record as saying

" I think there is a lot to be said for intelligently connecting social tools to enterprise systems of record"  ..... in response to Samuel Driessen's views : "And the integration with business tools like ERP is important as well!"

Loraine Lawson asks whats the big deal about Big Data -  "Big Data is big news these days. Still, I’m sure there are those among you who wonder whether Big Data is actually a big deal, or just a big bloated bag of hot air." - then goes onto share her views ...

Coincidentally it's also a topic that the folks at McKinsey have been looking at - under the current descriptor "Big Data" (?) - where they ask - "Can Big Data play a useful role ?" - see the full (long) report ?

And from Forrester's Brian Hopkins looking at IBM's recent symposium, the "Big Data" theme just seems to be encroaching  - they characterise it with the 3 "V's" : Volume : Velocity : Variety. Of course in my opinion there has to be  another V : Value - ie the real Value or benefits that comes from what you get out of "Big Data".

John Tropea has also been emphasising Value rather than a focus on Adoption of Web 2.0 technologies in organizations.

And then to leverage the actual Value from the other 3 "V's" - employee engagement & passion is crucial as Dion Hinchliffe shared from another article he'd read.

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More good posts on Intranets from the KerrieAnne's Vaults : Googlereader, Delicious & Diigo

• Knowledge Jolt with Jack - Jan 2011
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  The Social Intranet Slide Deck - Oscar Berg - Dec 31 2010 - see Bill Ives' post on Oscar Berg : The Failure of Traditional IntranetsMartin White pushing Sharepoint 2010 as an Intranet - A May 16 2011 update on the True Nature of the Social Intranet from Chris Berg

• Razorfish - Intranets Best Practice Report - downloadable pdf
• Toby Ward on The Rise of Intranets 2.0 - the Social Intranet - April 2010 & he shares his Intranet Whitepaper & "Is Your Company's Intranet a Digital Landfill ?"
• Sacha Chua on Nine Ways People Respond to Online Content - April 2010 - with Yarrow & Angelova on keeping people engaged
• Step Two's Alex Manchester on 3 Types of Intranet Communication & asks : Does Your Intranet Really Do Anything Useful ?
  
  

  Also from Step Two : James Robertson on Global-Local Issues in Corporate Intranets & Putting People at the Centre of Intranets - more from James in Feb 2010 & his March 2010 Intranets Conference Slide Deck

• Catherine Grenfell - another Intranet post from Step Two - on How to Empower Authors - December 2009 & from 2007 "Do Staff make use of Personalisation Features ?"
• Brad Hinton on the competition between content & control
• Staff will use the Intranet if it's Useful - James Robertson - Nov 2009 - The Why of Intranets - Oct 2009  How People like to see Intranets Organized - inside & outside - from the 2006 Vaults
• Launching Your Intranet - Rachel Lai - October 2009 & How to Build Intranet 2.0 - Bertrand Duperrin
• Then there's Do You Know Where Your Organization's Information Is ? by Sean R Nicholson - October 2009
• see Jakob Nielsen on Social Networking on Intranets - August 2009
  
  
  
  
  

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A Maven's Magnet Personal Knowledge Management PKM Thoughts - What matters in Intranets for PKM  : Findability : Navigation / Search / Help - Resources including Emergency Info  - News - Collaboration / Interaction - able to Personalize/Customize for the Individual's needs